Refund policy
For all cases where you wish to return or replace the product you purchased, you must inform us within 10 days of receipt at the e-mail address athinasandals@gmail.com notifying us of the reason for return or replacement and filling in a contact phone number.
Then a partner from the transport company will contact you to receive the return parcel.
Conditions for return:
1. the product must not have been used,
2. the return must be made within 10 calendar days of receipt of the product,
3. the product must necessarily be accompanied by the original proof of purchase (Retail Receipt, invoice, Consignment Note-Invoice, etc.)
4. The product must be in the condition received by the customer, complete and without damage, and its packaging must be the one that normally accompanies the product.
You have the right to return the products you bought and request their replacement for the following reasons:
1. PRODUCT CHANGE
In cases where you wish to change the product you purchased, you can contact us either by email at athinasandals@gmai.com or by phone at 28410 21101 and request its replacement with another size or another product.
You must return it within 10 days (for once per order, without any charge for orders over 39 euros), always after consultation with our Company.
2. PRODUCT MANUFACTURING DEFECT
In those cases where there is a defect in the product you have the right to return the product you purchased and request its replacement with another product or products up to the amount of the price you have paid or with an additional price if you wish, within 10 calendar days from the receipt of the product. The return of the product is free of charge.
3. WRONG PRODUCT SHIPMENT
In those cases in which with proven fault of our Company you were delivered products in a different design or size from that of the order you can return the products and the return of the product is free of charge.
4. WITHDRAWAL
You have the right to return the product you purchased, exercising the right of withdrawal and – only in case the product has not been used – to request a refund of the price you paid us, within 10 days from the date indicated on the purchase receipt.
The return of the products should be made exclusively by courier that will be indicated by our Company. The refund process will be completed no later than 10 days from the date of receipt of the products and if they are in excellent condition.
Discount products are not deprived of the right of withdrawal.
Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at athinasandals@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at athinasandals@gmail.com and send your item to:
Shipping
To return your product, you should mail your product to:
6, 28th Octovriou Street,
Agios Nikolaos
Crete,
72100
Greece
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.